Reports to: Technical Development Manager Department: Product Certification – Technical Development
Description: This position is responsible for providing technical reviews, guidance and support for the Product Certification and Business Development Departments by performing technical evaluations of products going through the certification process. This roles is also responsible for assisting with the development of technical documentation and training programs for internal staff to assist in further developing staff knowledge related to the products WQA certifies.
Conducts technical evaluations on a daily basis for some standards covered under the Gold Seal Product Certification program, including those covered under new certification projects, recertification projects, and changes affecting certified products or families (CCP) projects for most standards covered
Provides technical assistance to Product Certification and Business Development Departments to ensure customer satisfaction and expedite the certification process.
Evaluates technical non-conformances identified during the product certification process, determines the impact of the non-conformance and provides adequate resolutions.
Assists with the preparation, development and delivery of technical training programs for all Product Certification Department employees, including new hire training regarding the technical review and product certification process, cross training for employees in other departments, such as Business Development or the Laboratory.
Develops and revises technical documents including forms, standard operating procedures (SOPs), and any other technical tools used by the Product Certification and Business Development Departments.
May assist in the preparation, development and delivery of technical training sessions for customers regarding Industry Standards used in the Gold Seal Certification Program and the Certification program in general as delegated by the Technical Development Manager.
Responsible for helping the Product Certification and Business Development Team meet team goals and guidelines to ensure customer satisfaction and directives are met on time and within budget.
May be authorized by the Product Certification Manager to perform final reviews and make the final attestation decisions for all projects coming through the WQA Product Certification Program.
May assist Project Leaders with certification project tasks as delegated by Technical Development Manager. May be assigned as the main customer contact should backlogs arise in the product certification department.
Assist WQA Laboratory and Product Leaders with product failures, test issues, and technical interpretations.
Bachelors of Science in Chemistry or related natural science preferred
1-3 years water industry experience required
1-2 years of experience in the certification industry preferred
Knowledge of NSF/ANSI standards required
Strong project management skills required
Experience working with Quality Systems and Laboratory Safety Protocols required
CWS certification preferred
Strong customer service and presentation skills
Strong written and verbal communication skills
Proficient in Word, Excel, and Powerpoint
Customer Satisfaction and Employee Engagement with fiscal responsibility
Drive for Business Results
Initiative and Decision Making
Respect for Others
Analyzing and Problem Solving
Planning and Organizing
Leading and Engaging
Passion for Continuous Learning
This position works in a standard office and laboratory environment.
Minimal travel required.
Telecommuting is allowed.
About Water Quality Association
The Water Quality Association (WQA) is a not-for-profit association for the residential, commercial, and industrial water treatment industry. WQA represents more than 2,700 member companies around the globe and proudly serves as an educator of water treatment professionals, certifier of water treatment products, public information resource and voice of the water quality improvement industry. We’re continuously seeking top talent to join our team to further enhance our dynamic organization. We offer attractive employee benefits, a flexible work environment and provide new and challenging opportunities for career growth and on-going professional development. We encourage you to explore career possibilities at Water Quality Association.