The Palm Beach County Tax Collector's office is seeking an experienced Quality Assurance (QA) Manager to establish a QA function at our agency.
Essential functions for the position include:
Creating a reliable quality function to enhance agency efficiency and client service
Serving as a credible resource for agency management and employees
Driving quality improvement to ensure agency processes and services meet exceptional standards
Designing, developing and maintaining quality documentation
Performing quality reviews, communicating results and recommending improvements
Leading and facilitating continuous improvement initiatives using established Lean, DMAIC or other accepted methodologies
Performing root cause analyses of process/service failures, recommending corrective actions and establishing timeframes for resolution
Providing appropriate follow up to ensure timely and effective resolution of identified service or process concerns
Planning, organizing and managing the quality assurance function and team including staff selection, supervision and performance management/evaluation
The successful candidate will have at least 3-4 years of quality management experience and a bachelor’s degree in a related field of study. Candidate must also have exceptional written and verbal communication skills and demonstrate proficiency using Microsoft Excel.
About Palm Beach County Tax Collector's Office
The Palm Beach County Tax Collector’s Office serves the 1M+ residents of our county, and is charged with the following specific responsibilities under the state constitution:
• Collection of annual property taxes for every local government agency which has the power to levy taxes;
• Acting as the county agent for the collection and administration of local business taxes and Tourist Development Tax;
• Acting as the state’s local agent for multiple transactions types including vehicle/vessel registration and titling, driver’s licensing, and hunting/fishing permits.
In total, we are responsible for the collection and distribution of over $3.5B in taxes and fees. And our 300+ employees are passionate about client service and quality. For more information, visit us at www.pbctax.com.