Under general direction and in compliance with standard operating procedures and policies, conducts short- and long- range planning, oversees bus stop installation, and maintains route planning. Plans routes for the Greenlink’s Transit and Trolley network. Assists in creating weekly deviations due to road closures and events. Acts as the project manager for the installation of new bus stops and shelters. Ensures all route mapping is up-to-date throughout Greenlink systems. Assists the Director and Transit Planning Manager in organizational strategic planning and creation of goals and objectives. Participates in planning of alternative modes of transit as needed in conjunction with multi-modal aspects of Greenville Transit Authority (GTA) and Greenlink. Assists and makes recommendations in bus stop locations and spacing, as well as, route planning and arranges hearings and meetings for public input. Responsible for the provision of National Transit Database (NTD) reporting to the Federal Transit Administration (FTA) and South Carolina Department of Transportation (SCDOT), reporting as it relates to service statistics. Remains proficient with new technologies related to public transportation.
• Conduct Short- & Long-Range Planning: Analyze existing transit routes and ensure effective design. Monitor growth in Greenville and ensure planning efforts are in line with Greenlink’s current transit plans. As growth demands, create new routes and new route concepts. Assist in conducting public hearings, producing and organizing rider surveys, preparation of data, and quantifying route and fare information. Work and communicate with other city/county departments, neighborhood associations, business owners, and the general public on public transportation-related matters. Serve as a representative for the bicycle community, including bike sharing, bike lockers, and bike rental. Design new routes with appropriate bus stop spacing and location, arrange and present routes at public meetings and events, collect relevant data, and prepare case studies. Utilize relevant technology including but not limited to Geographic Information System (GIS), demographics, census information, and economic factors when developing new routes. Participate in the Greenville-Pickens Area Transportation (GPATS) Long Range Planning process and attend all study group meetings. Monitor development patterns of and work with surrounding communities, South Carolina Department of Transportation (SCDOT), and regional entities in provision of future transit plans including but not limited to Bus Rapid Transit, Streetcar, Light Rail, High Speed Rail, Automated Systems, and other related conveyances. Actively participate in the reporting of safety issues or concerns that are observed during the course of essential job functions. Document safety issues or concerns directly observed or reported by front-line employees and the general public. 40%
• Oversee Bus Stop Installation Process: Work with SCDOT, Greenville County, and local municipalities to permit bus stops and shelters. Work with the City’s Procurement Division to procure construction service for stops and shelters. Prepare scopes of work as needed as it relates to bus stops, shelters, and amenities. Act as project manager for the installation of infrastructure. Attend meetings as necessary as they relate to road and sidewalk improvements to ensure transit stops are also updated. 20%
• Maintain Intelligent Transit System (ITS) & Route Planning: Create mapping in Greenlink’s ITS system for internal and public consumption. Ensure internal databases of routes, stops, shelters, and amenities are kept up-to-date. Update the Intelligent Transit System mapping and stop information as necessary. Work with Google Transit to ensure all General Transit Feed Specification-real time (GTFS-rt) information is processing properly. Run reports weekly to ensure system is working properly and validate data integrity. Coordinate with various GIS departments to share transit data and maps. Work with operations staff to troubleshoot issues with ITS-system. Review weekly road closures and work to create weekly detours for transit and trolley routes. Ensure all route and route options are up to date in Greenlink’s Route Planning Software. 20%
• Compile and Submit National Transit Database (NTD) Reporting: Provide operational statistics, working with the Transit Operations & Safety Manager, Transit Planning Manager, Fleet Manager, and Director and facilitate with the operational information for the NTD Base Report. Obtain NTD data from Key Performance Indicator (KPI) reports and enter into Federal Transit Administration System (TrAMS). Enter and reconcile monthly ridership reports for both demand response and fixed route service. Create and submit the annual NTD report. Address any outstanding issues that ensue. Coordinate with the FTA and their representatives on the accuracy of the data submitted and certifications held. 20%
Perform other duties as assigned.
Job Requirements • Bachelor’s degree in Planning, Urban Studies, Business, or a related field. • Over one year of experience in transit planning or a related field.
Preferred Qualifications • GIS experience.
Driver's License Requirements • Valid South Carolina Class D Driver's License.
Performance Requirements Knowledge of: • Theory, principles, practices, procedures, and information sources of urban and transportation planning. • Methods and procedures used in the development and analysis of planning information. • Economic, environmental, and/or social concepts applicable to the transportation planning process. • Local, state, and federal law and regulations governing the provision of public transit services. • Community trends and market analysis techniques. • Statistical analyses techniques and formulas relevant to the planning process. • Methods and techniques of developing, coordinating, and implementing public involvement and outreach processes on complex and/or politically sensitive transit issues. • Principles and practices of sound business communication.
Ability to: • Create maps and analyze spatial information in ArcGIS. • Create clear and compelling presentations and graphics in PowerPoint and/or graphics editing software. • Create and organize complex data spreadsheets, including the use of calculating formulas. • Prepare, organize, and submit technical documents for permit approvals. • Prepare clear, concise, and comprehensive correspondence, technical documents, reports, studies, and other written materials. • Present ideas and requirements clearly and persuasively, orally and in writing, to diverse, internal and external technical and non-technical audiences. • Perform difficult and complex technical research and analysis of planning issues or problems, evaluate alternatives, and recommend or adopt effective courses of action. • Understand, interpret, explain, and apply local, regional, state and federal law, regulations, policies, procedures and standards, and planning principles and practices to specialized and diverse planning processes. • Interpret and present maps, graphs, statistical data, and visual displays clearly and effectively to a variety of audiences. • Instruct others in work procedures and practices. • Analyze complex confidential problems, evaluate alternatives and make sound, appropriate recommendations. • Interpret personnel policies and procedures and applicable local, state, and federal legislation. • Understand and follow oral and written instructions. • Exercise sound, expert independent judgment within general policy guidelines. • Exercise tact, discretion, and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations. • Establish and maintain effective customer-focused working relationships with all levels of management, employees, employee organizations and their representatives, other governmental officials, community groups, and the public. • Operate general office equipment to include scanner, printer, copier, telephone, projector, and computer with Microsoft Office Suite. • Utilize specialized software and systems to include Android OS, iOS, ArcGIS, and Google Maps.
Internal Number: 00562
About City of Greenville
Greenville is a vibrant and dynamic city, on the forefront of economic growth and innovation, urban development, arts, and entertainment. Our employees play a vital role not only in making our City what it is today, but also in shaping its future. The City employs over 900 individuals in a diverse array of services.
Greenlink is Greenville's public transit system and offers 12 fixed routes to destinations all across Greenville County. All Greenlink buses are accessible for mobility devices, and each Greenlink bus is equipped with a bike rack to make commuting easier for bike riders. The Greenlink system also features GAP, an ADA paratransit service provided for those who, because of a disability, are unable to use Greenlink's fixed route bus service.