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Milhouse Engineering and Construction Inc.

Chicago, Illinois

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Pierce County Planning and Public Works

Tacoma, Washington

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City of Oxnard

Oxnard, California

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Georg Fischer Signet

Irwindale, California

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UNC Charlotte College of Engineering

Charlotte, North Carolina

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Orthopaedic & Rehabilitation Engineering Center (OREC), Marquette University

Milwaukee, Wisconsin

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Confluence Consulting, Inc.

Bozeman, Montana

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Schemmer Logo
Schemmer

Des Moines area, Iowa

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Community Tissue Services Logo
Community Tissue Services

Kettering, Ohio

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Kenco Transportation Management, LLC Logo
Kenco Transportation Management, LLC

Chattanooga, Tennessee

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City of Peru

Peru, Illinois

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City of Austin

Austin, Texas

Lacerta Group, LLC Logo
Lacerta Group, LLC

Mansfield, Massachusetts

T. Rowe Price

Owings Mills, Maryland

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Senga Engineering

Santa Ana, California

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Tharpe Engineering Group

Savannah, Georgia

National Cancer Institute - National Institutes of Health

Rockville, Maryland

Epsilon Associates, Inc. Logo
Epsilon Associates, Inc.

Maynard, Massachusetts

JSI

Charlotte, North Carolina

ERDMAN

Wisconsin

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Sacramento Municipal Utility District Logo
Sacramento Municipal Utility District

Sacramento, California

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City of San Angelo, TX

San Angelo, Texas

City of San Angelo, TX

San Angelo, Texas

Penn State Behrend

Erie, Pennsylvania

Kissimmee Utility Authority Logo
Kissimmee Utility Authority

Davenport, Florida

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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